Privacy Policy

01 Introduction

This Privacy Policy applies to The Blossom Coorg Resort ("we", "us", "our") and governs your use of our website at theblossomcoorg.com, as well as any interactions you have with us — whether through our website, phone, WhatsApp, email, or in person at our resort.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website or services.

We are based in Covercolly Junction, Kusubur, Somwarpet, Karnataka 571236, India, and we comply with applicable Indian data protection laws.

02 Information We Collect

We collect information that you voluntarily provide to us when you make a booking, enquire about our rooms, or contact us. This may include:

• Personal details: Your name, phone number, email address, and billing information.
• Booking details: Check-in and check-out dates, number of guests, room preferences, and special requests.
• Identity information: Government-issued ID proof (as required by law for hotel stays in India).
• Communication data: Messages you send us via WhatsApp, email, or our website contact form.
• Usage data: Information about how you use our website, such as pages visited and time spent.

We do not collect any sensitive personal information beyond what is necessary to provide our services.

03 How We Use Your Information

The information we collect is used for the following purposes:

• To process bookings: Confirm your reservation, send booking confirmations, and manage your stay.
• To communicate with you: Respond to enquiries, provide customer support, and send important updates about your stay.
• To improve our services: Understand how guests use our website and services to make them better.
• To comply with legal obligations: Maintain guest records as required by Indian law.
• To send promotional messages: With your consent, we may send you offers, newsletters, or updates about The Blossom Coorg Resort.

04 Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted partners who help us operate our website, process payments, or provide services — bound by confidentiality agreements.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

05 Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Understand how visitors use our website.
• Improve our website's performance and content.

You can choose to disable cookies through your browser settings. However, doing so may affect certain features of our website.

06 Data Security

We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

07 Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-out: Unsubscribe from promotional communications at any time.

To exercise any of these rights, please contact us using the details at the end of this page.

08 Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

Please note that children are welcome at our resort, and we follow a separate Child Policy for stays:

• Children below 6 years: Complimentary
• Children 6–11 years: 50% of the applicable tariff
• Children 12 years and above: Charged as adults

09 Third-Party Links

Our website may contain links to third-party websites, such as Google Maps, social media platforms, or payment gateways. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us: